Frequently Asked Questions
FAQ
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General
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API
- On which platforms is the API available?
- Do I need an Internet connection to use the API?
- Is the API reliable? How much downtime can I expect?
- What should I check if the API is not working or gives incorrect output?
- Can I convert web pages that are hosted locally (localhost, intranet)?
- Do you have any examples of API integration into a web server?
- What HTML/CSS version does the API support?
- Can the API convert password protected pages?
- What web page content is ignored?
- How to exclude specific content from API output?
- Can I convert only part of the webpage?
- How to exclude the header on the first page?
- How to print the entire accordion content?
- How do I change the PDF page layout?
- What's the difference between the legacy API v1 and API v2?
- Why are stylesheets not applied, images missing, or JavaScript not executed?
- What should I do if animation in the page is not finished?
- Why are custom fonts not showing properly?
- Why is the CSS page break rule not applied in PDF?
- Why is my PDF file so big?
- How to avoid page breaks inside a table row?
- What should I do if some content is missing from the output?
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WordPress
- How to resolve plugin license errors
- Can the plugin convert only a certain part of the page?
- How can I exclude specific content from the plugin's output?
- Can the plugin convert web forms with user-entered data?
- Can the plugin convert password-protected pages?
- How can I customize the button appearance using CSS?
- How to override plugin settings for specific pages?
- How to hide the default button when using a shortcode?
- How to save email address when creating PDF?
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Plans
- What are the different subscription plans available?
- Is there a free trial available?
- What do individual plan parameters mean?
- How do conversion credits work?
- What happens if I exceed my monthly credit quota?
- Do unused credits roll over from month to month?
- What happens if I exceed my plan’s rate limit?
- Can I change or cancel my monthly plan at any time?
- Do you offer annual plans?
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Save ChatGPT as PDF
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Billing
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Online Tools
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Migration from legacy API
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Compliance