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FAQ
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Frequently Asked Questions
FAQ
General
What is Pdfcrowd?
Do you provide support?
What conversion services do you offer?
Do you have an affiliate program?
API
On which platforms is the API available?
Do I need an Internet connection to use the API?
Is the API reliable? How much downtime can I expect?
The API is not working or gives an incorrect output, what should I check for?
Can I convert web pages that are hosted locally (localhost, intranet)?
Do you have any examples of API integration into a web server?
What HTML/CSS version does the API support?
Can the API convert password protected pages?
What web page content is ignored?
How to exclude specific content from API output
Can I convert only part of the webpage?
How to exclude the header on the first page?
How to print the entire accordion content?
How do I change the PDF page layout?
What's the difference between the legacy API v1 and API v2?
Style sheet is not applied, images are missing, Javascript is not executed.
Animation in the page is not finished.
Custom fonts are not showing properly.
CSS page break rule is not applied in PDF.
Why is my PDF file so big?
How to avoid page breaks inside a table row?
Some content is missing from the output.
WordPress
How to resolve plugin license errors
Can the plugin convert only a certain part of the page?
How can I exclude specific content from the plugin's output?
Can the plugin convert web forms with user-entered data?
Can the plugin convert password-protected pages?
How can I customize the button appearance using CSS?
How to override plugin settings for specific pages?
How to hide the default button when using a shortcode?
How to save email address when creating PDF?
API Plans
What are the different API subscription plans available?
Is there a free trial available for the API?
What do individual plan parameters mean?
How do conversion credits work?
What if my credit usage goes over the monthly API plan quota?
Do unused credits roll over from month to month?
What happens if I exceed my plan’s rate limit?
Can I change or cancel my monthly API plan at any time?
Do you offer annual API plans?
Can I use Pdfcrowd API in my commercial product?
Billing
What payments methods do you support?
Where can I download my invoices?
Online Tools
Some content is missing from the output.
Can I use a single Browser license on multiple PCs?
Migration from legacy API
What's new in the API v2?
Should I migrate from the legacy API to API v2?
Compliance
Is Pdfcrowd GDPR compliant (EU General Data Protection Regulation)?
Is Pdfcrowd HIPAA compliant?