PDFCrowd Terms of Service

These Terms of Service govern use of the PDFCrowd website, APIs, tools, and related services (the "Service"). The Service is operated by Pdfcrowd s.r.o. ("Pdfcrowd", "we", "us", or "our").

Pdfcrowd s.r.o.
Registered office: Kostelní náměstí 506/1, 288 02 Nymburk, Czech Republic
Company ID: 107 86 546
Email: support@pdfcrowd.com

Full company registration details are available on the About PDFCrowd page.

1. Acceptance

By using the Service, creating an account, or purchasing a paid product, you agree to these Terms. If you use the Service for an organisation, you represent that you have authority to bind that organisation.

2. Accounts

  • You must provide accurate account and billing information.
  • You are responsible for your account, API keys, passwords, and all activity under your account.
  • You must notify us promptly if you suspect unauthorised account use.
  • You may not create multiple trial accounts to avoid limits.

3. Use of the Service

You may use the Service only in accordance with these Terms, applicable law, and the technical limits of your plan or product.

You must not:

  • use the Service for illegal, harmful, infringing, or abusive activity;
  • submit content that you do not have the right to process;
  • attempt to bypass rate limits, access controls, or security measures;
  • interfere with the Service or use it in a way that may harm other users;
  • reverse engineer, copy, or resell the Service except as allowed by law or by a written agreement.

4. Customer Content

You keep all rights to files, URLs, HTML, data, and other content you submit to the Service ("Customer Content"). You grant Pdfcrowd the limited right to process Customer Content only as needed to provide, secure, and support the Service.

You are responsible for Customer Content and for having all rights, notices, permissions, and legal bases needed to submit it to the Service.

5. Data Protection

Our controller processing is described in the PDFCrowd Privacy Policy. Where Customer Content includes Customer Personal Data and Pdfcrowd processes it as processor, that processing is governed by the applicable Data Processing Agreement. Current subprocessors are listed at PDFCrowd Subprocessors. Data handling, retention, and security information is summarized on the Data Security and Privacy page.

6. Fees and Payment

  • Paid products, credits, plans, and subscriptions are billed as shown at purchase.
  • You are responsible for applicable taxes and for keeping billing information current.
  • Payments may be processed by third-party payment providers.
  • Fees are non-refundable except where required by law or expressly stated by Pdfcrowd.
  • We may suspend or downgrade paid features if payment fails or is reversed.

7. Support and Changes

Support is available through the contact form. We may change, suspend, or discontinue parts of the Service. We will try to give reasonable notice of material changes where practical.

8. Suspension and Termination

You may stop using the Service at any time. We may suspend or terminate access if you breach these Terms, create risk for the Service or other users, fail to pay, or if required by law. Termination does not affect payment obligations, legal rights, or provisions that by their nature should survive.

9. Intellectual Property

Pdfcrowd and its licensors own the Service, software, documentation, website, trademarks, and related intellectual property. These Terms do not transfer any ownership rights except the limited rights expressly granted here.

10. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Pdfcrowd disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or produce results suitable for your specific purpose.

11. Liability

To the maximum extent permitted by law, Pdfcrowd is not liable for lost profits, lost revenue, lost data, business interruption, or indirect, incidental, special, consequential, exemplary, or punitive damages.

To the maximum extent permitted by law, Pdfcrowd's total liability for all claims relating to the Service is limited to the amount you paid to Pdfcrowd for the Service in the 12 months before the event giving rise to the claim.

12. Governing Law

These Terms are governed by the laws of the Czech Republic, without regard to conflict-of-law rules. Courts of the Czech Republic have jurisdiction over disputes relating to these Terms. Mandatory consumer protection laws that cannot be excluded remain unaffected.

13. Changes to These Terms

We may update these Terms when the Service, our business, or legal requirements change. Continued use of the Service after updated Terms become effective means you accept the updated Terms.