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Frameset documents are not supported

CRA wrote on 2012-08-28:
I'm trying to convert an exported html file to PDF using your service, and this is the message I'm getting.

Is the problem that I'm clicking on the html file itself and not the folder with its contents or....what?
support wrote on 2012-08-28:
You are getting this error message because the html file contains frame elements which are not supported by the converter.