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Help needed using PDFcrowd addon for ExpressionEngine

MerryK wrote on 2012-03-28:
Would really like some basic clues to get started using the PDFcrowd addon for ExpressionEngine. I have a development site up and running, I've installed the PDFcrowd addon and I want to add a link on some pages? "print this page as a PDF". I can't get the example code below (with substituted values) working in any way....

{exp:pdfcrowd:generate url="{site_url}/template_group/template_name/{segment_3}"}

The error is "Pdfcrowd Error: name lookup timed out" I'm clearly not using the code properly, but I don't know what else I should be doing...

Any tips please?
support wrote on 2012-03-29:

we would like to help you, but unfortunately we are not familiar with ExpressionEngine.

The addon was written by a third-party developer so please try to contact him/her and he/she may be able to help you.