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600 Error

gbweb wrote on 2012-03-19:
We are not doing anything different for this client compared to any other, any ideas why this just stopped working?

Fatal error: Uncaught exception 'PdfcrowdException' with message 'Can't load URL. 600
support wrote on 2012-03-19:
The page contains the following code which mistakenly detects a pdfcrowd request as coming from a mobile device and consequently changes window.location to a mobile version of the web site. We do not support this.
<script type="text/javascript">
        var w = window.outerWidth;
        var h = window.outerHeight;
        var isMobile = false;
        if (h > w)
            w = h;
        if ( (w <=800 ) || (false) )
            isMobile = true;            

Tip: you can disable running javascript on the page using
sandipnandy wrote on 2014-04-10:
Hi there,

I am getting the same error ( Pdfcrowd Error: [510] Can't load URL. 600 ) with this URL : But could not overcome the problem with $client->enableJavaScript(False);

Could you please provide a solution for this issue?

Thanks in advance
support wrote on 2014-04-11:

There seems to be an issue with your DNS configuration, namely with the AAAA record. The DNS lookup takes more than 10 seconds which triggers a timeout in our software.

$ time dig AAAA

; <<>> DiG 9.8.4-rpz2+rl005.12-P1 <<>> AAAA
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 41712
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;       IN      AAAA

;; Query time: 5484 msec
;; WHEN: Fri Apr 11 03:48:31 2014
;; MSG SIZE  rcvd: 41

real    0m13.502s
user    0m0.010s
sys     0m0.010s
barrct wrote on 2015-01-18:
We have the same issue.
We are using the current .NET client and making the call from the localhost development area.

510 - Can't load URL. 600

The page has been moved so that it is publicly accessible (from certain IPs), including my IP.

If the requests are being made by a remote service, I can see that being the issue, but I would expect my application to be making the calls.

I have tried to disable JavaScript but that doesn't seem to change the issue at all.

What can I try to get it working?
support wrote on 2015-01-19:

Yes, the requests are made by our servers. Pdfcrowd is a web service and PDFs are generated on our servers.
barrct wrote on 2015-01-19:
So, there is no way to be able to create a PDF of an internal page or debug it in development?
Is there a flag to have the call made locally?
is there a static IP that I can allow from you that makes the call so you can be authorized?
support wrote on 2015-01-20:

It is not possible to convert an internal web page.

Our IP address from which the requests come is
sarah wrote on 2015-01-21:
Hi, I'm getting the same error:

Pdfcrowd Error: [510] Can't load URL. 600 [link removed]

The page with the call to generate the PDF is [link removed]

The code I'm using when you click the "Download PDF" link is the example you give on to get a PDF of Google. I've added in my username and API key.

When I run the code using Google as the website, it works fine, and I get the PDF, but when I change it to my own URL, I get the error.

Do you know why this might be?

**EDIT - I contacted our hosting company; turns out they had something on the server that was blocking the requests - all working now! **