This is an archived forum post. The information may be outdated. Contact us if you have any questions.

Unable to convert HTML to pdf

des_richa wrote on 2012-02-08:

Hi,

I am unable to convert the HTML to pdf using pdfcrowd. The error message it shows is 'Sorry, we can't process your request'.

Details
username: des_richa
HTML: http://ec2-107-20-56-23.compute-1.amazonaws.com/report/html_for_report.html

Please let me know how can I convert this HTML file to pdf.

Regards,
Richa Singh

support wrote on 2012-02-08:

Hi,

The load time of your page varies. Sometimes it takes more than 40 seconds and the API aborts the conversion then.

Try to speed up the page loading or call the API with warm cache.

HTH

des_richa wrote on 2012-03-07:

Hi,

My HTML report is really long. It is not the response time from the server that is causing the delay.
Can we do something about it? Can the API increase the duration after which it aborts?

HTML http://ec2-107-20-56-23.compute-1.amazonaws.com/report/html/html_for_report_1330931894.html

Regards,
Richa Singh