This is an archived forum post. The information may be outdated. Contact us if you have any questions.

Trial Credentials and API key not working

amitkohli wrote on 2011-11-16:
Hi team,

Can you see why I'm getting this error, I copied the same code given to me by your website with the credentials and API key?

Access Denied (authentication_failed)

Your credentials could not be authenticated: "Credentials required.". You will not be permitted access until your credentials can be verified.

This is typically caused by an incorrect username and/or password, but could also be caused by network problems.
support wrote on 2011-11-16:
Most likely you are connected to the Internet through a proxy that requires authentication. Our API libraries do not support proxies at the moment, sorry.