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Google Flot Generation Issue

flavrjosh wrote on 2011-09-02:
Hi,

I've been using the API method convertURI to convert a given URL to PDF. This originally seemed to work flawlessly. However, Testing today before signing off to the client has shown the PDF is only half generated. However, from the convert URL to PDF on the pdfcrowd website, and when going to the URL itself, the charts all show without issue.

I can provide the URL and example PDF's if required.

thanks

Josh
support wrote on 2011-09-02:
Hi Josh,

please, can you provide the URL? We will look into it. Thanks.
flavrjosh wrote on 2011-09-02:
Hi Support,

Thanks for the quick response. The URL is: http://private-dining.flavr.co.uk/_pdf/NTNiMzlkZGZhOTM1MDk5YTQ5MTk4ZTcwNTlhYzhhMzg2ODEzMjA3ZXw0
support wrote on 2011-09-02:
We did some testing (150+ generations) but could not replicate the problem - all generated PDFs were OK.

Please, could you send us the half-generated PDF to info@pdfcrowd.com? Also it would help if you could post your code that calls the API. Thanks.
flavrjosh wrote on 2011-09-02:
Email sent with attached pdf file and code snippet.
support wrote on 2011-09-02:
Thanks, I checked the PDF - sometimes a chart and its name are split by a page break but it seems that there are no charts missing. Please could you check on your end?
flavrjosh wrote on 2011-09-02:
I've just opened it up on another machine running windows. Seems the there is something wrong with the PDF viewers our macs which are stopping them being shown.

Thanks for your help. Looks like a user error issue on myside.
pappuchauhan wrote on 2018-03-19:
Hi,

I've been using the API method convertURI to convert a given URL to PDF. This originally seemed to work flawlessly. However, Testing today before signing off to the client has shown the PDF is only half generated. However, from the convert URL to PDF on the pdfcrowd website, and when going to the URL itself, the charts all show without issue.

I can provide the URL and example PDF's if required.

thanks

Pappu chauhan
support wrote on 2018-03-19:
Hi,

Our Stable API has some issues with charts. Our web forms are using the New (Beta) API.

Could you please try the new version of our API to see if it resolves your issue?
The new version is currently in beta and it is free to use.

You can activate access to the new API here:
-- https://pdfcrowd.com/user/account/api2-license/

You need to install the latest API client library:
-- https://pdfcrowd.com/api/client-library/

Update your code according to the new documentation because new API has somewhat different syntax:
-- https://pdfcrowd.com/api/html-to-pdf-api/