Suddenly getting blank pages

cbubny wrote on 2021-02-11:

Everything has been working as designed for a couple months now but suddenly, we are getting nothing but blank pages and I don't see any errors in the console and we have over 19,000 credits remaining. Thoughts?

https://assessment.uberether.com/thank-you/?entry=86&fname=Chris&lname=Bubny&email=cbubny%40spirecomm.com&entry_key=25c52701c202b2f83523a3141d74d496#gf_1

support wrote on 2021-02-11:

The Chrome version v85 introduced a change that breaks functionality of the Domain License. Please update your link code to the new version:
-- https://pdfcrowd.com/save-to-pdf/

cbubny wrote on 2021-02-11:

Thanks for the quick response! Unfortunately, I don't see any difference in the link we have now from what's at the link you provided....

cbubny wrote on 2021-02-11:

Just to be clear, parts of the page are displaying fine in the pdf, but the most important parts (content) are blank. If you click the download button this page, you will see what I mean. https://assessment.uberether.com/thank-you/?entry=86&fname=Chris&lname=Bubny&email=cbubny%40spirecomm.com&entry_key=25c52701c202b2f83523a3141d74d496

support wrote on 2021-02-11:

Thanks for the clarification.

Our analyze shows that your HTML uses some Javascript which displays some elements if they are in the current viewport. The feature was probably added to your code recently. The viewport height is set to the page height minus margins so your JS code thinks that the window is small (e.g. 600px).

You use the Domain License so the only solution it to remove such Javascript from your code.

The alternative is to migrate your code to our API. The API has option setViewportHeight. If it's set e.g. to 16000, the PDF is fine.

cbubny wrote on 2021-02-11:

I'll dig a bit deeper but that's really odd as nothing has been updated on this site in several months...

support wrote on 2021-02-11:

I see. It happens sometimes if some 3rd party JavaScript libraries are updated. Please check your latest changes.

cbubny wrote on 2021-02-11:

Nothing has been updated in over 2 months. I removed the jquery fadeIn from the content (which was set 3 months ago and it worked) but that didn't fix it.

cbubny wrote on 2021-02-11:

if we considered migrating to the API, how do we get a refund of the domain license? We have just under 20,000 credits...

cbubny wrote on 2021-02-11:

I confirmed through logs and the website manager and nothing has been updated or added in over two months and this had been working fine since we launched three months ago. We had over 30 successful downloads until out of nowhere the survey results stopped populating to the pdf's. All other page elements populate fine but not the survey results.

support wrote on 2021-02-12:

Today your PDF seems fine for URL
https://assessment.uberether.com/thank-you/?entry=86&fname=Chris&lname=Bubny&email=cbubny%40spirecomm.com&entry_key=25c52701c202b2f83523a3141d74d496