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Failed to connect

nikhilmonga wrote on 2015-12-09:
I just bought the Micro - 200 tokens/mo Plan using a account with username hsethi. Previously I was using a free account and it was working fine. I just changed the username and API key for the new account but now its showing me failed to connect error.

Please help me fix this issue.
support wrote on 2015-12-09:

What exact error message are you getting?
nikhilmonga wrote on 2015-12-14:
This is the message i am getting

Pdfcrowd Error: [28] Connection timed out after 10001 milliseconds.

Its working fine on my localhost but on server its showing this error.
support wrote on 2015-12-15:

This may be caused by a firewall or a proxy, or there is some other restriction in your network. Could you check for this? I would recommend that you contact your network administrator or ISP and ask them to assist you with troubleshooting the problem.

You need to ensure that your server/firewall/proxy allows HTTP POST to, ports 80 (http) and/or 443 (https).