nikhilmonga
wrote on 2015-12-09:
I just bought the Micro - 200 tokens/mo Plan using a account with username hsethi. Previously I was using a free account and it was working fine. I just changed the username and API key for the new account but now its showing me failed to connect error.
Please help me fix this issue.
support
wrote on 2015-12-09:
Hello,
What exact error message are you getting?
nikhilmonga
wrote on 2015-12-14:
This is the message i am getting
Pdfcrowd Error: [28] Connection timed out after 10001 milliseconds.
Its working fine on my localhost but on server its showing this error.
support
wrote on 2015-12-15:
Hello,
This may be caused by a firewall or a proxy, or there is some other restriction in your network. Could you check for this? I would recommend that you contact your network administrator or ISP and ask them to assist you with troubleshooting the problem.
You need to ensure that your server/firewall/proxy allows HTTP POST to pdfcrowd.com, ports 80 (http) and/or 443 (https).