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How to track down excessive token use

markw wrote on 2015-06-01:
We have experienced excessive token use.
We have a small site with about 10-20 users a day.
Only some of them print PDFs.
Yet we are getting billed for 10,000 tokens.

How can I track down why this is happening?
How can I see what the tokens are being used for?
support wrote on 2015-06-02:
Hello,

>How can I track down why this is happening?
>How can I see what the tokens are being used for?


In order to answer these questions, I would recommend that you simply log each API call (date/time, IP address, converted URL, etc.) on your end.

If you can send us you account username to support@pdfcrowd.com, we can export a detailed report for your account.