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Time Out Problem

asimjaff wrote on 2010-11-28:
I'm using free account to test the desire result

HTML file contains lot of css/js code it is generated fine

Some HTML file are too large up to 3 to 10 mb's when i convert those
response return "Time-Out: Can't load the Specify URL " is there any restriction for file size....? is that restriction remove when i purchased business account?


Thanks
Jaff
support wrote on 2010-11-28:
Jaff,

We return this error message when the time needed to create a PDF exceeds ~40 seconds. This limit is applied to both free and paid accounts.

Typical reasons for this error are:

  • Complex or long running JavaScript code
  • The page you want to convert resides on a server with slow downlink speed


If you let us know the URL of the page that fails to convert, we can look into the problem - either post the URL here or if it is sensitive you can send it to support@pdfcrowd.com.
asimjaff wrote on 2010-11-28:
It is correct our HTML have enough Js / CSS code that required time to execute....actually the file we want to covert into pdf is build(merg) file of multiple html (creating one file by combining lot of html - this our requirement) in order to do that separate js tags are required in order to work


I'm emailing you that your at support@pdfcrowd.com, kindly advise what we have to do in order to convert whole html in to pdf.


Thanks,
Jaff