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Does pdfcrowd support custom font in html?

down12 wrote on 2013-07-18:
I tried to use PHP class to cover my html to pdf, but there was an error below:
Pdfcrowd Error: [510] Timed out. Can't load the specified URL.

List of the resources that can't be loaded:

the three .ttf files and one .otf file is existed, so I guessed that pdfcrowd cat support cunstom font. Is it?
and then the font file is in a large size , because it's not english language.
support wrote on 2013-07-18:

Yes, Pdfcrowd supports custom fonts.

The error message you are getting indicates that Pdfcrowd failed to download the fonts from the server.
If you can post here a full URLs of the fonts (or send them to, we will take a look at what exactly the problem is.
down12 wrote on 2013-07-23:
I have sent a mail to, thank you
support wrote on 2013-07-24:

The problem is the size and the download speed of the font files. For example, hiraginosansgbw3.otf (12.5MB) takes more than 80 seconds to download (at 153kB/s). Pdfcrowd aborts a conversion if takes more than 40 seconds. That is why you are getting the timeout error.

The solution is to serve the font files from a faster server or does not use the custom fonts.
down12 wrote on 2013-07-26:
Thank you for your reply, I wanna know another question. If pdfcrowd got a cunstom font file, will pdfcrowd save this font file?
support wrote on 2013-07-29:

No, Pdfcrowd does not cache any files between conversions.
stvogdn wrote on 2013-08-09:
I am having a similar problem using web fonts with a large font file. Trying to convert this page: I get an error message, "Sorry, we can't process your request". This happens if I try to convert the html using the api or if I just enter it on your web page. The font file is hosted on our CDN and loads very quickly from where I am sitting. Is this a timeout or some other problem?
support wrote on 2013-08-12:

I have just tried to convert the page and it works me. Did you make any changes on your end in the meantime?
stvogdn wrote on 2013-08-13:
I had in fact changed the page to remove the webfont. I have now replaced the webfont with another(somewhat smaller) font and I am once again getting the error. I would appreciate it if you would take another look.

The page is
support wrote on 2013-08-14:

The download speed is ok but it seems there is a bug in our software which causes that it fails to process this particular font file.

We will look into what can be done about it.
stvogdn wrote on 2013-08-14:
I did not make it clear in my original post but my actual usage is with the API using the PHP sdk. The page that we normally use is The PDF link on the page submits the content html via the api and then serves the pdf to the user.

If you have enough information to proceed without it, I am going to revert to the non-webfont version. Even though the end users don't like the default font, it is better than no font at all. If you need me to create a page for you to test with, let me know and I'll create a page to test with.

support wrote on 2013-08-14:
Hello Steve,

Thanks for the info and your willingness to help. The font file itself is enough for us to reproduce the issue in our environment.
stvogdn wrote on 2013-08-28:
Can you let me know if any progress has been made on this issue?

support wrote on 2013-08-30:

No progress on this issue yet. We will post an update here once the issue is resolved.
stvogdn wrote on 2013-09-17:
I know you said you would post when the issue was resolved, but I was wondering if there was any way to predict when this might be. This is also an open ticket on my queue and I am getting pressure from Japan.

Thanks for your help.

support wrote on 2013-09-18:
Hello Steve,

Unfortunately, this turned out to be more complicated than we initially expected so we are not really able to give an ETA for this at the moment.