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I am getting following error using pdfcrowd API

pashudi123 wrote on 2013-03-29:
Hi PDFCrowd....

I am Getting following error using your API.

com.pdfcrowd.PdfcrowdError: java.net.SocketException: Connection reset

Kindly Inform me about the following error....as soon as possible..

My Email Id is

"k.prashant128@gmail.com"

my API username is "pashudi123"
support wrote on 2013-04-01:
Hello,

Most likely you are behind a proxy or a firewall or there is another restriction issue which prevents the client library from connecting to our server.

The client library needs to send a POST request to pdfcrowd.com, ports 80 (http) and/or 443 (https). Please contact your network administrator to help you with this issue.
pashudi123 wrote on 2013-04-01:
Thank you very much for your reply.....