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Timed out. Can't load the specified URL

uttam86 wrote on 2013-03-01:
Hi ,
I am getting this error while converting to pdf.
Timed out. Can't load the specified URL. List of the resources that can't be loaded: http://manticore.thismoment.com/report/summary/?customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4 http://manticore.thismoment.com/report/summary?traffic-metrics=1&customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4 http://manticore.thismoment.com/report/summary?traffic-metrics=1&customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4&by-region=1 http://manticore.thismoment.com/report/summary?traffic-metrics=1&customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4 http://manticore.thismoment.com/report/summary?traffic-metrics=1&customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4&by-region=1 http://manticore.thismoment.com/report/summary?submission-metrics=1&customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4 http://manticore.thismoment.com/report/summary?submission-metrics=1&customer_report_id=3&tmtok=c5dcacd4d69a0ed369efa477df7ebe0415585ea4&by-region=1 http://manticore.thismoment.com/static/js/tm-lib/util/autosave.js
Please suggest what needs to be done here.
If you need the username and key I can provide .As this is a public forum for security reasons I did not put them.
support wrote on 2013-03-02:
Hello,

If a web page takes more than 40 seconds to load then the API aborts the conversion. Your reports take too long to load which is why you are getting the timeout error.

More info on the API limitations can be found here: http://pdfcrowd.com/api/html-to-pdf-api/#api-ref-limitations.

Try to reduce load times of your reports or serve them from a warm cache.