600 Error

We are not doing anything different for this client compared to any other, any ideas why this just stopped working?


Fatal error: Uncaught exception 'PdfcrowdException' with message 'Can't load URL. 600 http://www.wyattfirm.com/professionals-detail/Klinton-Alexander

The page contains the following code which mistakenly detects a pdfcrowd request as coming from a mobile device and consequently changes window.location to a mobile version of the web site. We do not support this.

<script type="text/javascript">
        var w = window.outerWidth;
        var h = window.outerHeight;
        var isMobile = false;
        if (h > w)
            w = h;
        if ( (w <=800 ) || (false) )
        {
            isMobile = true;            
            window.location="http://m.wyattfirm.com"}
</script>

Tip: you can disable running javascript on the page using

$client->enableJavaScript(False);

Hi there,

I am getting the same error ( Pdfcrowd Error: [510] Can't load URL. 600 http://www.transatholidays.com/DetailOffer/DetailOfferPopup.aspx?&lang=en&code=MCOORL ) with this URL : http://www.transatholidays.com/en/Orlando/Orlando-Continental-Plaza?code=MCOORL&tmpl=DOP. But could not overcome the problem with $client->enableJavaScript(False);

Could you please provide a solution for this issue?

Thanks in advance

Hello,

There seems to be an issue with your DNS configuration, namely with the AAAA record. The DNS lookup takes more than 10 seconds which triggers a timeout in our software.

$ time dig AAAA www.transatholidays.com

; <<>> DiG 9.8.4-rpz2+rl005.12-P1 <<>> AAAA www.transatholidays.com
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 41712
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;www.transatholidays.com.       IN      AAAA

;; Query time: 5484 msec
;; SERVER: 207.192.69.5#53(207.192.69.5)
;; WHEN: Fri Apr 11 03:48:31 2014
;; MSG SIZE  rcvd: 41


real    0m13.502s
user    0m0.010s
sys     0m0.010s

We have the same issue.
We are using the current .NET client and making the call from the localhost development area.

510 - Can't load URL. 600 http://dev.testimonialtree.com/survey/report.aspx?s=fhmkW9ahUag=&t=

The page has been moved so that it is publicly accessible (from certain IPs), including my IP.

If the requests are being made by a remote service, I can see that being the issue, but I would expect my application to be making the calls.

I have tried to disable JavaScript but that doesn't seem to change the issue at all.

What can I try to get it working?

Hello,

Yes, the requests are made by our servers. Pdfcrowd is a web service and PDFs are generated on our servers.

So, there is no way to be able to create a PDF of an internal page or debug it in development?
Is there a flag to have the call made locally?
is there a static IP that I can allow from you that makes the call so you can be authorized?

Hello,

It is not possible to convert an internal web page.

Our IP address from which the requests come is 69.164.218.62.

Hi, I'm getting the same error:

Pdfcrowd Error: [510] Can't load URL. 600 [link removed]

The page with the call to generate the PDF is [link removed]

The code I'm using when you click the "Download PDF" link is the example you give on https://pdfcrowd.com/api/html-to-pdf-api/ to get a PDF of Google. I've added in my username and API key.

When I run the code using Google as the website, it works fine, and I get the PDF, but when I change it to my own URL, I get the error.

Do you know why this might be?

**EDIT - I contacted our hosting company; turns out they had something on the server that was blocking the requests - all working now! **